Refund policy

We strive to process all orders accurately, but occasionally mistakes happen. If there's an issue with your order, we’re happy to resolve it promptly. Please report any discrepancies within 5 days of receiving your order.

If you're not fully satisfied with your purchase, please reach out to us first. You can return unused items for a refund or exchange. Ensure returned items are unused and in their original packaging.

We offer full refunds (excluding shipping) and exchanges for new, unused items returned within 14 days of receipt. Refunds do not apply to clearance items. Please note that return postage is the customer’s responsibility unless the item is faulty, in which case we will reimburse postage costs upon receiving proof of postage. All faults must be reported within 5 days of receipt, along with images showing the damage or defect.

To arrange a return, refund, or replacement:

• Email us at sales@eyalondon.com
• - Include the following details:
    - Invoice/Order number
    - Reason for return
    - Preference for refund or exchange
    - Return address (if different from the one provided on your order)

Our return address is available upon request.

Please keep proof of postage for any returns in case it’s needed for reimbursement.

Once we receive and inspect the returned items, we’ll process your refund within 7 working days. If you don’t receive your refund within this time, please contact us at

sales@eyalondon.com